FAQs
Frequently Asked Questions
If you have received the wrong product or product is opened and/or damaged, please call us at (905) 826-6800.
General Questions
We are located in Mississauga, ON. Visit the Contact Us page for more.
There are currently over 850 different items you can purchase online. Visit the Brands page to browse through the different items, by brand or choose the category you would like from the drop-down menu under Products.
We aim for one business day, given there are no errors in the order. Shipments are not shipped out on weekends. Priority will be given to orders with Priority/Xpresspost shipping.
We accept payments through PayPal and all major credit cards, including Visa, MasterCard, American Express, and Discover. These options provide a secure and convenient checkout experience for our customers.
Yes, we are using SSL certificate with SHA256 bit SSL technology to ensure our customers information is secure.
Please give a call as soon as you can at 905-826-6800 . If the order has already been shipped, shipping costs will not be refunded and you will have to return the product at your own expense. If your package has not yet been shipped, we will cancel your order and refund you the full amount
The tax is not included in the price, however many items are not subject to tax.
We are not a storefront.
We carry an assortment of products from Canada, the United States, and as far as Mexico, Costa Rica, Sri Lanka, Greece, Italy, Netherlands, Spain, Germany, France, Portugal, Belgium, and Norway.
No, we do not produce the food. We import and distribute.
Yes we do, please give us a call at 905-826-6800 and we will arrange an order for you or get you in contact with your area’s sales rep.
Yes, we do. Please click here to find a product in a store nearest you, or more conveniently, order online!
Shipping Questions
Currently we only ship within Canada.
When your order comes to over $85 before tax, you will receive free Regular shipping through Canada Post.
We offer Regular, Xpresspost, and Priority through Canada Post.
No. Unfortunately, we cannot ship to PO Boxes, an address will have to be provided.
Canada Post will leave a notice on your door that your order has arrived and will include instructions on where to pick your order up.
The length of time varies depending on the type of shipping you requested/purchased and the location you are in. For more information on Canada Post shipping, please click here .
We ship within Canada with Canada Post.
To find out where your order is and the expected delivery time, please click here and enter your tracking number.
If you did not receive a tracking number, please call 905-826-6800 with your order number ready. Alternatively, you may email through the contact form.
No, since we are not a store, the items will be shipped to you.
First, check your tracking number with Canada Post to see where it is. If Canada Post says the package was delivered and you did not receive it, give Canada Post a call and provide them with your tracking number. Furthermore, if you have not received a tracking number or your package is not on its way, give us a call at 905-826-6800 and we will sort it out for you.
Return Policy Questions
If there was a problem with your order please call us at 905-826-6800 and we will find the best solution to the problem. If you would like to return the product because you do not want it, you will be responsible for shipping the items back. Only the costs for products will be refunded - shipping costs will not be refunded.
The customer is responsible for returning the product and any shipping costs that may apply
You will receive your refund once we have received the returned product.