Return window: You may return unopened, unused products in their original packaging within 30 days of delivery.

Non-returnable items: For food safety reasons, we cannot accept returns of opened or used products, or perishable items e.g. refrigerated or frozen products, unless they arrived damaged or incorrect.

How to return: Call us at 905-826-6800 or use our Contact form with your order number. We will confirm your return and give you the return address. Returns are by mail only. We do not accept in-person returns.

Return shipping: The customer is responsible for return shipping costs, except when we sent the wrong item or it arrived damaged. In that case we cover the cost.

Damaged or incorrect items: If your order arrives damaged, opened or incorrect, contact us within 7 days of delivery, with photos if possible. We will send a replacement or issue a full refund, including shipping.

Refunds: Once we receive and inspect your return, we refund the product price to your original payment method within 5–10 business days. Original shipping charges are non-refundable, except for damaged or incorrect orders.

Restocking fee: None.

Cancellations: Orders can be cancelled for a full refund before they ship. Once shipped, the order must be returned as described above.